Here, it's different. Come join us.

Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.

Here, the nation's brightest nurses, physicians, scientists, researchers, therapists, and care providers are creating the future of child health. With an optimist's outlook, a trailblazing spirit, and a celebrated history, we're making new strides every day.

We've been Magnet-designated four times by the American Nurses Credentialing Center and are consistently recognized among the best of the best pediatric hospitals with #1 rankings in Colorado and the region by U.S. News & World Report.

As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 11 specialty care centers, 1,300+ outreach clinics and more than 10,000 healthcare professionals representing the full spectrum of pediatric care specialties.

Here, we know it takes all of us, every role, to deliver the best possible care to each child and family we treat.

That's why we build our teams toward a foundation of equity in access, advancement, and opportunity. We know teams of individuals with different identities and backgrounds can nurture creativity and innovation. We know we can see, treat, and heal children better when our team reflects the diversity of our patient population. We strive to attract and retain diverse talent because we know a truly inclusive and equitable workforce will help us one day realize our most basic calling: to heal every child who comes through our doors.

A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it's different.

This position is responsible for standard level work creating and delivering training and development programs related to technology and computer applications for all levels of end-users. Duties include developing content, conducting and facilitating training, creating, editing and maintaining technical and training materials.

Potential Specialty Areas: Cadence application, Revenue Cycle and Facilitation Team

EDUCATION - Bachelor's degree is required.
EXPERIENCE - Minimum of three (3) years of related experience is required.
EQUIVALENCY - Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements.
Experience with EPIC and patient access/scheduling preferred.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Assists with and conducts and facilitates on-site and in-house training on the use of computers and associated software programs, features and operations. Delivers training to a variety of audiences utilizing and applying adult learning principles. Conducts train-the-trainer sessions for new courses. Explains complex product information to non-technical audiences.
• Assists with designing and creating training programs, training courses workshops, multimedia courses, computer based training (CBT), web-based training programs, online learning modules, and on-line help for all levels of end-users and IT professionals. Develops course schedules and writes and adapts training materials.
• Participates in collaborating with management and end users to conduct needs assessment and identify training needs.
• Designs, develops, writes, edits and implements customized technical documents including user manuals, online help, training manuals, installation manuals, help documents and tutorials for information technology equipment or software applications for end users. Gathers information about needs, objectives, functions, features, and requirements.
• Translates technical terminology into audience appropriate language. Reviews, proofreads and edits complex or technical writing of others. Develops documentation for custom applications and packaged applications utilizing a variety of mediums.
• Creates and maintains technical documentation and instructional material. Develops and manages materials and versioning.
• Sets up training and development environment in systems and programs. Tests delivery of training and development programs. Troubleshoots and maintains training and development environments to meet trainer and course needs. Maintains and coordinate repairs to all training equipment.
• Collects and compiles assessment data to measure training effectiveness and identifies areas for improvement.
• Supports end-users and provides tier 2 support for supported systems as required.
• Establishes ongoing relationships with assigned

SCOPE AND LEVEL

• Guidelines: Possesses knowledge of and applies the fundamental concepts, practices and procedures within a particular field of specialization.
• Complexity: Duties and tasks are varied and somewhat complex, but usually involve limited responsibility. Procedures, methods and techniques to carry out work may not be well defined, requiring greater analysis.
• Decision Making: Has some discretion in making some decisions. Decisions and recommendations are made after contemplative analysis and with independent judgment and ingenuity. May escalate the most complex and important decisions to a higher level employee, supervisor and/or manager.
• Communication: Communicates explanatory and/or interpretive information relative to the organization and/or own function with team members, peers, management, clients and in limited cases, the public. Uses some discretion and independent judgment when information is exchanged, gathered and/or presented. Defers to higher level team members and/or management in many situations.
• Supervision Received: Works under some supervision, conferring with higher level employees, supervisor and/or manager as needed.

PHYSICAL REQUIRMENTS

• Vision - Near: clear vision at 20 inches or less
• Weight Lifted/Force Exerted: up to 10 pounds/4.5 kilos, up to 1/3 of time
• Hearing: able to clearly hear details
• Sit: 2/3 or more of time
• Talk: able to communicate verbally
• Mental/Emotional: able to work in close proximity to others and/or in a distracting environment
• Mental/Emotional: able to cope with stress effectively
• Mental/Emotional: able to prioritize effectively

WORK ENVIRONMENT

• Mental/Emotional: able to tolerate ambiguity
• Mental/Emotional: able to prioritize effectively
• Mental/Emotional: may be subject to many interruptions
• Office Work Environment: Regular/frequent exposure
• Bloodborne Pathogen Category 2: Occasional exposure to blood/body fluid

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.