Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses. For more information regarding VSP Vision benefits, pleaseclick here.

General Summary

Primary role is assisting the remote Optometrist (OD) with eye examinations to include conducting pre-testing and specialized tests utilizing telehealth-related equipment and instruments. Guide patients through the eye care and clinical journey as well as maintain the doctor's appointment schedule.

Essential Functions

Serve as a chairside advocate and liaison between patients and telemedicine remote ODs guiding the patient through the telehealth exam experience

Conduct pretesting, explaining each step of the process as well as which instruments are used and why each test is necessary

Hand off patient to optician and explain remote doctor's recommendations for glasses or contact lenses

Prioritize patient care and patient flow while communicating effectively with doctors, staff, and patients

Complete pre-appointment confirmation contacting patients from recall listing and calls all no-show or cancelled appointments to reschedule

Instruct patients on medical care as prescribed by the doctor's treatment plan; schedule follow-up appointments if needed

Participate in the practice's team meetings and projects as requested and align on patient experience goals/KPIs with the practice.

Perform operational activities to support the practice including restocking inventory, cleaning equipment, and answering phones

Complete other duties as assigned within the practice

Job Specifications

Typically has the following skills or abilities:

One to two years of experience evaluating patients for eye exams and dispensing medications, or treatments prescribed by a remote provider

Familiarity with medical terms associated with eye treatment

High level of personal and professional integrity demonstrated through words and actions

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Effective written communication skills to clearly document patient visits

Excellent interpersonal and rapport building skills

Ability to ask appropriate and relevant questions to identify patient needs

Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment

Working Conditions

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

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VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.